Indian American Teen Brothers Kicked off Flight Due to Peanut Allergy Concerns, Korean Airlines ApologizeMarch 30, 2019 10:50
(Image source from: abc11.com)
Korean Airlines issued an apology to the family of Indian American teens after they were kicked off a flight on their way to visit family in the Philippines.
Prajakta and Rakesh Patel, parents of teen sons of age 15 and 16, said their two unaccompanied sons, were removed from the flight because one of them has a severe peanut allergy.
Prajakta and Rakesh Patel told "Good Morning America" that their sons were flying alone from Atlanta to the Philippines to see their ill grandfather.
They say Delta was notified of their son's allergy and took the necessary precautions for the first leg of their flight, which went from Atlanta to Seoul.
After making it onto their second flight with partner Korean Air, the boys were told that peanuts would be served on board.
The family says the airline told the boys that they weren't going to deprive other passengers of peanuts so the brothers had two options: to deal with it or get off the plane.
"I was very shocked and almost in tears," mom Prajakta Patel said in an interview with "GMA." "It was the most, most stressed out I've ever been."
According to the Patels, the teens pleaded with the airline's agents and offered to sit in the back of the flight with the eldest son, who has the allergy, covering himself with a mask. The teens said the Korean Air agents refused.
The boys eventually flew back to Atlanta. The family is now filing a complaint with Korean Airlines.
Korean Air released the following statement to ABC News, saying, "Korean Air sincerely apologizes to Mr. and Mrs. Patel and their sons. We are reviewing this incident and will strive to create a better customer experience."
More than 5 million children under the age of 18 live through food allergies, with peanuts, shellfish, and milk among the most common, according to the nonprofit Food Allergy Research & Education (FARE).
By Sowmya Sangam